How can we help? Real answers

Three steps: get an instant quote in 60 seconds, print our free prepaid Australia Post label and ship, then we assess in 1–2 business days after receiving it and pay within 24 hours of acceptance. Quote locked for 14 days.

Yes. Cracked screens, dead batteries, water damage, won't power on - we accept them all. Our Faulty tier starts at 15% of retail. We don't accept iCloud-locked, blacklisted, or financed devices.

If we find a difference between the quoted condition and the assessed condition, we send a revised offer. You can accept it or decline - if you decline, we ship the device back to you free of charge.

Very. Honest grading gets you the highest payout with no surprises. We assess every device once it arrives, so understating damage just delays your payment. Use our condition guide - see grading examples.

Phones, tablets, laptops and watches from Apple, Samsung, Google, Microsoft and major brands. Get an instant quote on your model.

Yes. We email you a free prepaid Australia Post label, you drop the parcel at any post office, and we cover the return label if your offer is declined after assessment. No drop-off fees, no surprises.

Bubble wrap or anti-static bag, then a padded mailer or small box with padding. Original box if you have it. Don't include charger or accessories unless requested - see packing guide.

Every prepaid label is tracked, but it doesn't include insurance. If you'd like cover for loss or damage in transit, reply to your shipping email before sending and we'll issue an insured label (Australia Post charges $2.50 per $100, deducted from your payout). Any claim is lodged by you with Australia Post. See our Terms & Conditions.

We assess your device in 1–2 business days after we receive it, then pay within 24 hours of acceptance by bank transfer or PayPal, as long as it matches the condition you declared and your ID is submitted in time. If the condition differs, we'll send a revised offer first. Most payments are instant, but some banks hold funds for an extra 24 hours, which is controlled by the bank, not us.

Yes. Find a higher quote from another Australian buyback site within 7 days of getting your TekRevive quote? Send us the link and we'll beat it by $20.