Warranty & Returns

All devices sold by TekRevive are second-hand products, graded and described to the best of our ability. They're covered by a limited warranty in line with the Australian Consumer Law (ACL).

Warranty

Warranty period

Every device comes with a 12-month warranty from the date of purchase, unless stated otherwise at the time of sale.

What's covered

The warranty covers faults or defects present at the time of purchase, or that arise within the 12-month period, that aren't caused by accidental damage, misuse, or normal wear and tear. This includes:

• Faults or issues not disclosed in the product listing
• Hardware issues not caused by physical or water damage

What's not covered

• Physical or accidental damage after purchase
• Liquid damage after purchase
• Software issues — viruses, unauthorised modifications, or account locks (e.g. iCloud, Google) from setting up and forgetting a password
• Normal wear and tear
• Damage from unauthorised repairs or modifications after purchase
• Battery degradation (batteries are consumable parts)

Making a warranty claim

Contact us within the warranty period with proof of purchase and a description of the fault. We'll assess the claim and, if valid, offer a repair, replacement, or refund at our discretion, in line with the Australian Consumer Law.

Returns

Change of mind

We accept change-of-mind returns within 30 days of purchase. To be eligible, the device must be:

• In the same condition as when it was sold
• Free of any new damage, modifications, or signs of use beyond what was disclosed at sale
• Returned with proof of purchase and all original accessories and packaging where applicable

Change-of-mind returns aren't eligible for devices that are used extensively or show damage that wasn't present at sale. Return shipping for change-of-mind returns is your responsibility.

Faulty or incorrectly described items

If the device you receive is faulty or doesn't match its listed description, you're entitled to a remedy under the Australian Consumer Law. Contact us within 7 days of receiving it. We'll need:

• Proof of purchase
• A description and photos of the fault or discrepancy

After assessment, we'll offer a repair, replacement, or refund as appropriate.

Returning a device

• Devices must be returned in the same condition as received, with all original accessories and packaging where applicable, and show no sign of modification or repair.
• Return shipping is your responsibility, unless the return is due to a fault or misdescription on our part.
• Please use a tracked shipping service — we're not liable for items lost in return transit.

Devices sold to us (trade-ins)

Once a trade-in offer is accepted and payment is made, the transaction is final. We don't offer returns on devices sold to us by customers.

Refund processing

Approved refunds are processed within 5–7 business days using the same payment method used at purchase.