Terms & Conditions

These terms apply to TekRevive's buy-back and trade-in service. By sending us a device you agree to them. Our service is currently available to customers within Australia only.

Shipping & transit

• Risk in transit. Items you send to us remain your responsibility until they are received and signed for at our premises. Please use a tracked shipping service.
• Lost or damaged in transit. TekRevive isn't responsible for items lost or damaged by the carrier. For added protection you can buy delivery insurance from your carrier, which covers loss or damage up to a chosen value while in transit.
• Packaging. Devices must be packaged securely with adequate padding. We're not liable for damage caused by inadequate packaging.
• Address accuracy. We're not responsible for delays, loss, or misdelivery caused by incorrect or incomplete shipping details you provide.
• Non-receipt of goods. If you don't receive goods within 14 days of dispatch, we have no liability unless you notify us in writing at our contact address within 14 days of the dispatch date.

Device inspection, evaluation & quote

• Inspection. All devices are inspected within 2–3 business days of receipt. If a device's condition differs from the description given at quote time, we may adjust the offer. You'll be notified of any change before we proceed.
• Quote expiry. Quotes are valid for 14 days from the date issued.
• Stolen or counterfeit devices. Any device found to be stolen, blocked, counterfeit, or fake will be reported to the police. No payment is made and the device will not be returned.
• Liquid damage. Devices found with undisclosed liquid damage will receive a revised offer. You can accept the revised offer or have the device returned at your cost.
• Device legitimacy. We may reject the initial online offer if a device has missing or aftermarket parts, or shows signs of tampering by an unauthorised repairer.
• Unsuccessful trade-ins. If your device doesn't meet the quoted offer after inspection, you can accept a revised offer, have it returned to you (postage may apply), or have it responsibly recycled.

Data & account locks

• Your data. You're responsible for backing up and removing all personal data before sending a device. We accept no liability for any loss of data.
• Account locks. Devices must be free of all account and screen locks (Find My iPhone, Google Account, Samsung Account, MDM, passcodes) before sending. Devices that can't be fully accessed or factory reset aren't eligible for payment and are returned at the sender's cost.

Accessories & packaging

Any accessories sent with a device — chargers, cases, USB devices, microSD cards, SIM cards, or original boxes — will be recycled or disposed of. They won't be returned, including where the final offer is declined.

Unregistered & unclaimed devices

• Unregistered devices. If you send a device without first placing a sell order on our website, we'll try to reach you using any details we have. If there's no response within 2 weeks of contact, we may proceed with an offer based on the current website price at the time of contact.
• Unclaimed devices. Devices not collected, or for which return shipping hasn't been arranged within 60 days of a rejection notice, may be treated as abandoned and disposed of or recycled at our discretion.

Proof of identification

When you sell us a device we may ask for a copy of your Australian driver's licence, or your passport if you don't hold one. If this can't be provided, we may reject your order.

Payment

• Methods & timing. Payment is made by bank transfer or PayPal within 2–3 business days, or as store credit on the same day the device passes inspection and the offer is accepted.
• Payment details. You're responsible for ensuring your payment details (account name, BSB, account number, email) are correct. We don't validate these details and can't guarantee the receiving bank will. Errors in the details you provide may result in a loss of funds. To the extent permitted by law, TekRevive isn't liable for any loss arising from incorrect instructions given by you or an authorised user.

Events beyond our control

TekRevive isn't responsible for any delay or failure to meet our obligations where it arises from circumstances outside our reasonable control, including natural disasters, riots, war, fire, flood, pandemics, government action, or failure of third-party carriers.

General

• Severability. If any provision of these terms is unenforceable, the remaining terms stay in full force.
• Enforcement of rights. Failing to enforce a right or provision at any time isn't a waiver of it. Any waiver must be acknowledged by TekRevive in writing to be valid.
• Changes to terms. We may update these terms at any time. The current version is always on our website, and changes apply to future purchases only.